01
WhatsApp messages wait for hours
Customers message during the day. Your team replies when they get a free minute.
/ Excellis AI Labs
Answer every customer. Even at 11 pm.
Chat and voice assistants on WhatsApp, your website and phone. They answer from your own information, in your customers' language, and pass the conversation to a person when needed.
Book a 30-minute call
Not sure a chatbot is the answer? Start with an AI Assessment
/ Independently certified
- CMMI Level 5
- ISO/IEC 27001:2022
- ISO/IEC 20000-1:2018
- ISO 9001:2015
- NASSCOM member
- CVC certified
- GeM registered
- CMMI Level 5
- ISO/IEC 27001:2022
- ISO/IEC 20000-1:2018
- ISO 9001:2015
- NASSCOM member
- CVC certified
- GeM registered
/ Sounds familiar
If this sounds like your business, a chatbot will help.
02
The same questions, every day
Price, availability, timings, order status. Your team types the same answers again and again.
03
Night enquiries go cold
Someone asks at 10 pm. By the time you reply in the morning, they have bought elsewhere.
04
Leads slip through
Enquiries come in on WhatsApp, calls and the website. Nobody tracks which ones were followed up.
/ What we build
Customers ask the same questions. A chatbot can answer them all day.
01
WhatsApp assistant
Answers enquiries on WhatsApp Business, day and night, from your own product and service details.
02
Website chat
Answers visitors on your website and collects their details when they are ready to buy.
03
Voice assistant
Answers phone calls, handles simple requests, and passes the rest to your team.
04
Order and booking updates
Customers check order status, bookings or appointments without calling you.
05
Lead capture
Asks the right questions, collects details, and sends ready leads to your sales team or CRM.
06
Staff helpdesk
Answers your team's questions on policies, processes and products, so managers are not interrupted all day.
Available in English, Hindi and Bengali.
/ How it works
It answers from your information. When it is not sure, a person takes over.
Step 1
We collect your information.
- Products, prices, policies and the questions customers ask most
- We help you put it together
- You get a fixed quote before we build
Step 2
We build and test.
- We connect it to WhatsApp, your website or your phone line
- Your team tests it with real customer questions
- We fix every wrong or weak answer before launch
Step 3
We go live and keep improving.
- Customers start using it, and your team gets the handovers
- We review conversations and improve the answers
- You update prices and policies easily
/ Why Excellis
We answer customers every day. That is our day job.
01
Built by people who run support
We decide when and how it hands over to your team from real support experience, not guesswork.
02
A director owns your project
One director is responsible from the first call to go-live. No handover to a sales team.
03
Your data stays private
We sign an NDA before we see anything. Only the people on your project get access, and every access is recorded. Your data is never used to train AI.
NDA before we startISO/IEC 27001:2022No AI training on your data
04
You own what we build
The setup, the answers and the conversation records belong to you. You are not tied to any one AI company.
Full ownershipYour conversation recordsNo lock-in
05
Certified and audited
Certified at the highest level of CMMI. Our processes are checked by outside auditors, not just promised by us.
CMMI Maturity Level 5ISO 9001:2015ISO/IEC 20000-1:2018
/ Questions
The questions business owners ask us most.
Answered the way we would answer on a call.
Ask us something elseEnglish, Hindi and Bengali. It replies in the language the customer writes in.
/ Start a conversation
Tell us what slows your business down. We will tell you if AI can fix it.
A 30-minute call with a director. No sales pitch. If a chatbot is not the answer, we will say so. We reply within one business day.
Zulfiquar Ali, Director
Looks after your account from the first call to delivery. No handover to a sales team.
Book a call