/ Respondie
AI that answers, and knows when to stop.
Turn the knowledge you already have into AI support agents that answer instantly, around the clock, and hand over to a person the moment it matters.
/ The problem
Customers will not wait, and you cannot keep hiring.
Automation without intelligence. Intelligence without backup.
Both produce the same poor experience.
- 01
Scripted bots break.
Rule-based chatbots fail as soon as a question stops matching the script they were given.
- 02
Context gets lost.
Conversations are transferred and the customer starts again, explaining it to a second person.
- 03
People do not scale.
Human-only support is slow and expensive, and hiring your way out of the volume is neither.
/ Scope
One platform, several jobs.
Customer support AI
Resolves FAQs, policy questions, order queries and support requests instantly, at any hour.
Human handover
When a conversation turns complex or sensitive, it moves to a live agent with the full history intact.
Sales and lead qualification
Engage visitors, answer product questions and capture qualified leads rather than losing them.
Trained on your knowledge
Websites, documents, SOPs and knowledge bases connected securely, so answers come from verified content.
Control and accuracy
Knowledge can be updated at any time, responses stay grounded, and teams can see every conversation.
Enterprise ready
Multi-tenant architecture, role-based access and an API-first design for the systems you already run.
/ See it
Connect. Train. Then let it answer.
/ Comparison
Not a chatbot. A business-trained agent.
See the difference on your own setup. We will walk you through Respondie in a live demo, with your questions answered by the team that built it.
/ Deployment
Four ways to run it. Match it to your IT policy.
Launch quickly on our secure cloud. We handle maintenance, updates and scale.
Deploy inside your own VPC for greater isolation and compliance alignment.
Host inside your own infrastructure for maximum control, for regulated industries.
For agencies and IT partners offering AI support under their own brand.
Implementation, four steps
- 01
Connect your sources
Websites, documents and knowledge bases are securely connected to the platform.
- 02
Train and review
The agent learns your context, and you review how it answers before anything goes live.
- 03
Set escalation rules
You decide when a conversation should leave the AI and reach a person.
- 04
Go live and tune
It starts answering, and the knowledge is refined as real conversations come in.
/ Who it's for
Built for teams that cannot keep hiring.
Support teams
Answers from your own knowledge, with a person brought in when the AI should stop.
Sales teams
Leads qualified at any hour and handed over with the conversation attached.
Regulated industries
Private cloud or on-premise, inside your own infrastructure.
/ The company behind it
Built by an engineering company, not a startup with a runway.
The question nobody asks on the demo and everybody thinks about afterwards. Here is the answer before you have to ask it.
- 1
We build software for a living
Excellis IT has been building enterprise software since 2019, with 600 projects delivered and clients in 15 countries. These products came out of that work, not out of a pitch deck.
- 2
Independently certified
CMMI Maturity Level 5, ISO/IEC 27001:2022, ISO/IEC 20000-1:2018, ISO 9001:2015. Normally held by firms of several thousand people. We hold them at around a hundred.
- 3
The team that built it supports it
100+ in-house specialists in Kolkata, no subcontracting chain. The people who answer your ticket can change the code.
- 4
Products that came out of real client work.
Most products in these categories come from companies whose only product is that product. Ours come from a company that would still exist without them.
Book a demo on your own content.
Shown by the people who built it, and who answer the support tickets afterwards.
Book a demoWays to buy
- CloudManaged by us
- Private cloudInside your VPC
- On-premiseYour infrastructure
- White labelUnder your brand
/ Questions
The things buyers actually ask us.
Answered the way we answer them on a call.
Ask us something elseThree plans. Starter for pilots and small businesses, Growth for scaling support and sales teams with AI-to-human handover, and Enterprise for high volume, custom workflows and flexible deployment. Pricing scales with usage rather than seats.
/ More from Excellis
Products and services, from one engineering company.
Excellis AI Labs
AI Chatbots
Chat and voice assistants on WhatsApp, your website and phone. They answer from your own information, in your customers' language, and pass the conversation to a person when needed.
Products
ExTalk
Chat, calls, meetings and files on infrastructure you own. Built for organisations that cannot leave internal conversation on a third party's servers.
Products
Excellis Travel
A white-label flight booking platform for Indian travel agents and distributors. Smart fares, your own margins, and the accounting handled.
/ Book a demo
Two questions. Thirty minutes.
Response within one business day. NDA available on request.
Zulfiquar Ali, Director
Owns your account from first call to delivery. Not a sales handoff.
Book a call