/ Case study · Enterprise Communication & Collaboration
Building a Custom Communication Platform for Connected Organisations
Excellis IT developed a custom web and mobile communication platform for CPSCOM, combining group messaging, centralised user management, controlled access and client-managed infrastructure.
Headline result
97%
Reduction in message delivery time
At a glance
- Client
- CPSCOM
- Sector
- Enterprise Communication & Collaboration
- Service
- Organisation-Focused Messaging & Collaboration Platform
- Environment
- Web, Android & iOS
/ The challenge
No market product would run on their terms.
Duplicate notifications and a thirty second delivery lag were killing adoption, and both were architectural rather than cosmetic.
Where it had to run
Inside the client's own environment
/ Our approach
Rebuilt the layer that was failing.
- 01
Global notification ID
One ID reconciles alerts across every device a user owns, so nothing arrives twice.
- 02
WebSocket transport
Polling replaced by a live connection, so messages arrive as they are sent.
- 03
Background pre-fetch
The conversation is ready before the user taps the alert.
- 04
On their infrastructure
Deployed inside the client's own environment, with no public platform involved.
/ See it
What we built, screen by screen.
/ Technology and architecture
Building a Connected Web & Mobile Application
01
Web Application Development
MERN ecosystem — MongoDB, Express.js, React and Node.js, including Next.js-related work
02
Mobile Application Development
Flutter for Android and iOS
03
Backend & Database
Node.js-based application services and APIs, with MongoDB
04
Application Architecture
Connected web, mobile and administrative applications
05
Hosting & Deployment
Client-managed server infrastructure
06
Containerisation
Docker
07
Communication Development
Messaging, group-management functionality, media handling and communication-related enhancements
08
Quality Assurance
Functional testing, cross-platform issue resolution and ongoing application refinement
/ The result
A Purpose-Built Foundation for Organisational Communication
The CPSCOM engagement resulted in a custom communication platform designed around the client's organisational requirements.
message delivery time
- 1
Outcome 01
Centralised User & Group Administration
A defined administration structure manages users and communication groups, with administrator-managed membership rather than unrestricted user-created groups.
- 2
Outcome 02
Connected Web & Mobile Experiences
The development brought browser-based and mobile communication functionality into a shared application environment.
- 3
Outcome 03
Greater Control Over Application Hosting
Deploying the platform within client-controlled infrastructure supported the organisation's hosting preferences and created opportunities for subsequent infrastructure improvements.
In their words
Adoption was the problem, and it turned out to be an engineering problem. Once messages arrived once, and on time, people stopped going back to the public apps.
Build a Communication Platform Around Your Organisation
Whether you need an internal messaging application, a multi-platform collaboration solution or custom software with centralised user administration, Excellis IT can help transform your requirements into a purpose-built application.
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/ Start a conversation
Two questions. Thirty minutes.
Response within one business day. NDA available on request.
Zulfiquar Ali, Director
Owns your account from first call to delivery. Not a sales handoff.
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